100% Price Match Guarantee
We're working hard to make sure our prices are the best around, but if you find another website that offers a lower price for Copic products within 3 days after your purchase date, let us know and we'll will provide a credit for your next purchase with iCOPIC. To make it even easier for our customers, if for any reason the product that you are looking for is currently out of stock on a competitor's website we will still honor our price match policy (excluding sets during holiday season). If we lower the price on our own site within 3 days of the order date, we'll refund you the difference as well--as long as all the conditions listed below apply.
Please follow the steps below to request a price match on your order:
1. Place the order on our website.
2. Email info@iCOPIC.com with email subject line 100% Price Match for order________.
3. Please include the links, websites or documents proving the product at the lower price in the email.
4. Once our staff receives your email we will review the information you have provided and a credit voucher will be provided within 24 hours once we process the order.
Our 100% Price Match Guarantee has some limitations
- Special promotions on a competitor site such as rebates, gift certificates, and "buy one, get one" offers are not eligible.
- Only one price match per website per order.
- This Price Guarantee does not apply to auction sites, not brick-and-mortar stores, a discount site (like overstock.com and smartbargains.com), Amazon.com, ebay.com, etsy.com or a paid-membership club.
- The online merchant must be an established U.S. site and an authorize dealer of Copic U.S. Distributor, as determined by iCOPIC.com
- Price difference applies to full cost of the item minus any promotions, and does not include tax.
- 100% Price Match Guarantee can not be used with any other discount and will not qualify for reward points.
- 100% difference will be issued in the form of a iCOPIC.com store credit/voucher for your next order.
- iCOPIC provides all of our customers free shipping on all orders over $75.00 (iCOPIC GOLD $45 or $60). It is only fair that we compare our price to another company's delivered price, company's rush shipping service and handling fees. These charges if applicable will be added to their price to make a fair comparison against our price.